Wednesday, December 23, 2009

December 22 BlackBerry outage

The December 22nd BlackBerry outage will not be soon forgotten by BlackBerry users. Still, the December 22nd BlackBerry outage hasn't even been explained the company, which chose to simply acknowledge that it had taken place. All across the internet the outage has led to frustrated BlackBerry users, none of which are happy with the outage during paid service time. Don't expect a refund for the missed usage time on December 22 either BlackBerry users, because the company isn't required to give them.

The December 22 BlackBerry outage was reported to have started around 3:30 P.M. PST, and service was restored just before midnight pacific time. That's more than eight hours that BlackBerry customers throughout the country were without their e-mail, internet browsers, or online services. In the business world this is an unacceptable way to run a business, and BlackBerry had stated that at one point all 100 percent of its customers were affected by the BlackBerry outage.

This is the second time in December that a significant outage has affected BlackBerry customers, and this could start driving subscribers to switching services. BlackBerry did release an e-mail to customers that is as follows:

"BlackBerry subscribers may be unable to send or receive messages. Subscribers may also be unable to register their device, roam in another location, or use other services such as Internet browsing. BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, integrating third-party email accounts, or viewing email attachments."

No real reason is given as to what went wrong, and it's possible that BlackBerry won't even tell its customers right away. It's at times like these where BlackBerry customers need to stand up against this corporate entity and demand answers for the outage, because there is no guarantee that another BlackBerry outage won't happen again in the near future.

There are certainly a lot of rumors out there right now about what may have caused the December 22 BlackBerry outage and they include overuse during the holidays, the travel situation on the East Coast, and simply too many people on the system at the same time. None of the reasons are good ones that will be accepted by BlackBerry users, but it's also safe to say that no BlackBerry user will be happy that there was an outage in the first place either.

CNN Article


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